Customer Success Roundup for the 9th April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Baremetrics’s Jerusha Songate asks (and answers) — “What is Contraction Monthly Recurring Revenue?“.

Founder & CEO at, David Kosmayer looks at “6 Ways to Reduce Churn in Your Online Business“.

Sixteen Ventures’ Lincoln Murphy dives into “Customer Onboarding: How to Design and Implement an Effective Onboarding Process“.

Customer Success Consultant, Jan Young discusses “Building a Customer-Centric Culture” with Glide Consulting’s Nils Vinje.’s Mui Yoon outlines “25 Customer Service Email Templates that Generate Trust and Loyalty“.

Advisor with The Success League, Amin Akbarpour challenges us with — “Choose Your Fighter: TAM or CSM?“.

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