This Week’s Customer Success News, Stories & Ideas via Akita

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• uSERP CEO, Jeremy Moser, shares
  • “6 Customer Retention Strategies that Work [+Examples]“.
• Head of Customer Success at NetHunt CRM, Anastasia Tatsenko, provides some practical retention steps with
  • “Cut Churn with These 5 Smart Automated Processes (+ Templates & Triggers!)“.
• On the Forbes blog, Founder and Chief Culture Officer of Ideal Outcomes, Jason Richmond, asks [and answers]
  • “The Employee And Customer Experience: What Do They Have In Common?“.
• Managing Director at lowercase, Josh Krissansen, looks at
  • “Cross-selling and Upselling: What to Know Before Getting Started“.
• Aaron Dinin of Duke University digs into the mis-use of customer surveys in
  • “Survey Customers at Your Own Risk“.
• Zac Sprackett, Chief Product Officer at SugarCRM, shares his thoughts on the future of retention with
  • “Unlocking the Potential of AI to Increase Customer Retention“.