Issue 326

This Week’s Customer Success News, Stories & Ideas via Akita

Jul. 22nd, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

uSERP CEO, Jeremy Moser, shares — “6 Customer Retention Strategies that Work [+Examples]“.

Head of Customer Success at NetHunt CRM, Anastasia Tatsenko, provides some practical retention steps with — “Cut Churn with These 5 Smart Automated Processes (+ Templates & Triggers!)“.

On the Forbes blog, Founder and Chief Culture Officer of Ideal Outcomes, Jason Richmond, asks [and answers] — “The Employee And Customer Experience: What Do They Have In Common?“.

Managing Director at lowercase, Josh Krissansen, looks at —”Cross-selling and Upselling: What to Know Before Getting Started“.

Aaron Dinin of Duke University digs into the mis-use of customer surveys in — “Survey Customers at Your Own Risk“.

Zac Sprackett, Chief Product Officer at SugarCRM, shares his thoughts on the future of retention with — “Unlocking the Potential of AI to Increase Customer Retention“.

Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

    Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

    Request a Demo