Akita Editor

The SaaS community can now find Akita’s Customer Success platform through the Tekpon software review platform. The listing can be found HERE.

If you are looking for Customer Success software and need to understand which platforms might suit your use case or fit your profile or budget, visiting Tekpon.com allows you to browse through the profiles and details relating to the main players in the Customer Success software segment.

Find exclusive discounts, software reviews & industry insights – all in one place.

We sometimes share content from partner companies. Below, Patryk Kępa from Elastic Email discusses their framework for delivering Customer Support in a SaaS environment.

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How do we at Elastic Email, successfully communicate with customers to help maintain long-term valuable relationships?

We believe it all starts with an empathic mindset. We are very aware that many of our users are not technical or familiar with integrating our solution into their processes, so it is important to listen to each client and cater to their individual needs. We find starting our customer relationships this way ensures our users are much more likely to meet and exceed their stated objectives.

Elastic Email Customer Support Engagement Framework

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