Customer Success for SaaS Nurture. Onboard. Delight. Retain.
Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base.
Trusted By
The Startups' First Choice for Customer Success
- Call preparation time is slashed.
- Automation takes care of core processes.
- With our powerful customer segmentation technology, you can focus on key customers and actions.
With Akita, you can reduce churn by analysing your customer data, identifying at-risk customers, and setting trigger actions.
Akita can parse customer data to identify positive changes in profile or behavior. Sales opportunities can then be automatically created and assigned in your CRM.
Customer Success Features
Actionable Alerts
When a customer needs attention— you'll know it.
Akita lets you set up unlimited Customer Alerts so you can take action when a customer is at risk of churn or ripe for upselling.
See moreCustomer Segmentation
No two businesses are alike — why are you treating them like they are?
Akita allows you to create powerful Customer Segments; enabling you to tailor your Customer Success efforts to each customer’s unique requirements.
See moreAutomated Playbooks
Automate your Customer Success workflows and free up your time for more high-value tasks.
Trigger pre-defined workflows in response to Customer Behavior or Attributes. Create tasks and send messages directly from your own mailbox.
See moreGet Started with Akita
Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings
Customer Success Planner
Task management for you and your team.
Akita’s Customer Success Planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.
See moreAccount Health Scoring
Create fully-customized Customer Health Scores that reflect your business.
Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.
See morePersonalised Dashboards
All of your key metrics at your fingertips.
Create unlimited Dashboards with statistics, charts, and customer lists to provide you with a quick overview of your accounts.
See more