Customer Success Blog

August 2016

Does IoT need Customer Success Managers?

Barry Devon
Aug. 12th, 2016

At Davos World Economic Forum 2016, there was much talk of the 4th Industrial revolution. The man who literally wrote the book on it, Professor Klaus Schwab, defines this revolution as being “…characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.”

As this revolution unfolds, we will see deeper integration of digital and ‘real-world’ systems, the Internet of Things (IoT) and cloud computing. The physical things we build, the software we write, data we collect, our communications systems, our transport systems and our very own biology will become ever more deeply interconnected. Interconnected and tracked.

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