Profile Information
Based in Belgrade, Milica is a Senior Content Manager for Akita covering a range of topics related to Customer Success, Customer Retention and Onboarding.
Latest Posts From Milica Predolac
Customer Success vs. Customer Experience: Notable Differences
Positive customer relationships are the foundation of any SaaS business. Both customer success and customer experience aim to boost customer satisfaction, but they are actually different concepts that address different segments of the customer journey.
Best Customer Onboarding Software in 2024
How do you make sure you get this process right? Apart from having the right people and the right motivation, it would be remiss not to use the tools you already have or invest in some new ones, such as customer onboarding software so that everything required is being done to ensure your clients expectations […]