Profile Information
Based in Belgrade, Milica is a Senior Content Manager for Akita covering a range of topics related to Customer Success, Customer Retention and Onboarding.
Latest Posts From Milica Predolac
How to Scale Customer Success in SaaS: 2024 Guide
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Congratulations! Your SaaS business is thriving, and you’re growing your customer base. But with this exciting growth comes a new challenge: how to scale customer success. How do you maintain the personalised touch that keeps customers happy as your company expands?
Customer Success vs. Customer Experience: Notable Differences
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Positive customer relationships are the foundation of any SaaS business. Both customer success and customer experience aim to boost customer satisfaction, but they are actually different concepts that address different segments of the customer journey.