Profile Information
Based in Belgrade, Milica is a Senior Content Manager for Akita covering a range of topics related to Customer Success, Customer Retention and Onboarding.
Latest Posts From Milica Predolac
How to Start a SaaS Customer Success Department?
Customer success is about doing all you can to help your customers succeed with your SaaS product. A well-functioning customer success department can improve customer retention and satisfaction and drive revenue growth. Therefore, having a customer success department in SaaS can help you succeed.
What is a Customer Success Plan and How to Create it?
Your business’ success depends on the success of your customers. If you help your customers achieve their goals with your product, you’ll also help your business grow and increase revenue.