Features

Actionable Alerts

Actionable Alerts

When a customer needs attention— you'll know it.

Akita lets you setup unlimited Customer alerts so you can take action when a customer is at risk of churn or ripe for upselling.

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Customer Segmentation

Customer Segmentation

No two businesses are alike — why are you treating them like they are?

Akita allows you to create powerful Customer segments; enabling you to tailor your Customer Success efforts to each customer’s unique requirements.

Automated Playbooks

Automated Playbooks

Automate your Customer Success workflows and free up your time for more high-value tasks.

Trigger pre-defined workflows in response to Customer behavior or attributes. Create tasks and send messages directly from your own mailbox.

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Customer Success Planner

Customer Success Planner

Task management for you and your team.

Akita’s Customer Success planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.

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Account Health Scoring

Account Health Scoring

Create fully-customized Customer Health Scores that reflect your business.

Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.

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Customer Success Planner

Customer Success Planner

All of your key metrics at your fingertips.

Create unlimited dashboards with statistics, charts, and customer lists to provide you with a quick overview of your Accounts.

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Integrate with all the tools you already use

Akita customer success software seamlessly connects with all sources of customer data, sitting at the center of the enterprise tech stack to deliver a 360-degree, multidimensional view of your customer health.

Our Most Recent Customer Success Articles

Best Customer Success Software Best Customer Success Software for Your CS Department in 2024

If you are reading this, you are faced with a real challenge. Either you already manage a customer success function and your existing toolset is not fit for purpose, or you have decided to start a customer success department and want to implement the right software as a solid foundation for your Customer Success Managers […]

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Top Customer Retention Software to Reduce Churn in 2024

Figuring out the right customer retention management software to help manage your Customer Retention goals can be tricky. It really comes down to what your specific goals are, what type of market you serve, the customer data you retain and where that data resides. There are some specific types of tools you should consider. Customer […]

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Customer retention metrics Important Customer Retention Metrics and How to Interpret Them

A laser focus on retention is at the heart of any sustainably successful SaaS business. The ability to keep existing customers coming back year after year while at the same time continuing to add new customers has a profound and compounding effect on your revenues. In order to achieve an elite level of retention, you […]

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customer satisfaction and retention Customer Satisfaction and Retention: Definitions and Differences

Having trouble differentiating customer satisfaction and retention? Simply put, while measurable, customer satisfaction is subjective and experiential. Retention, however, is an objective, observable, and measurable phenomenon. You either retain a customer or you don’t. It’s clear. The satisfaction a customer feels, however, can change due to a real issue with the software or how that […]

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Customer retention and Satisfaction Customer Retention and Satisfaction: Definitions and Correlation

Customer retention and satisfaction are intrinsically linked. If you fail to maintain high levels of customer satisfaction, your retention levels will suffer, reducing revenues and profitability and forcing you to invest even more heavily in attracting new business. Conversely, driving up customer satisfaction makes life significantly easier for any SaaS business, with improved revenues, referrals, […]

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