‘A beginning is a very delicate time.’

Beginning of Akita

This blog post represents the start of what will most certainly be an exciting journey. While clicking “Publish” only took a single click, the action marked the end of one phase of my life and the beginning of a new and exciting phase.

Starting this month, I am participating in Ireland’s premier startup accelerator, NDRC’s Launchpad. Over the next 12 weeks, I will be building and refining Akita, a new kind of sales tool that will empower salespeople to form stronger relationships with customers and drive more sales. In the past I have had full-time jobs, hacked on side projects, and successfully launched products but I’ve never successfully started a business. This month, that all changes.

Over the next few months, I’ll be speaking with customers to decide exactly how best Akita can solve the problems that their sales teams are facing. I will be assembling a team capable of building a first-class business. I will be leading the development of an enterprise-grade application that will delight users. It’s equal parts exciting and terrifying.

Keep an eye on this blog. I’ll be documenting my journey as a first-time founder, discussing how we operate as a business, explaining how we build products that people want, and giving my two cents on things I might or might not be qualified to discuss.

If you are looking to improve your sales process please sign up for Akita. We will be launching a product in the coming months and would love your input.

Photo from Dune

Related Articles

Best Customer Success Software Best Customer Success Software for Your CS Department in 2024

If you are reading this, you are faced with a real challenge. Either you already manage a customer success function and your existing toolset is not fit for purpose, or you have decided to start a customer success department and want to implement the right software as a solid foundation for your Customer Success Managers […]

Read more
Top Customer Retention Software to Reduce Churn in 2024

Figuring out the right customer retention management software to help manage your Customer Retention goals can be tricky. It really comes down to what your specific goals are, what type of market you serve, the customer data you retain and where that data resides. There are some specific types of tools you should consider. Customer […]

Read more
customer success vs customer experience Customer Success vs. Customer Experience: Notable Differences

Positive customer relationships are the foundation of any SaaS business. Both customer success and customer experience aim to boost customer satisfaction, but they are actually different concepts that address different segments of the customer journey.

Read more
customer onboarding software Best Customer Onboarding Software in 2024

How do you make sure you get this process right? Apart from having the right people and the right motivation, it would be remiss not to use the tools you already have or invest in some new ones, such as customer onboarding software so that everything required is being done to ensure your clients expectations […]

Read more
what is customer success What is Customer Success: Short and Simple Guide

In the world of SaaS, customer churn can feel like a constant threat. But what if there was a secret weapon to turn happy trials into loyal customers? Customer success is what you seek, it’s a strategic approach that goes beyond basic support to ensure your users achieve their goals.

Read more
CSAT vs NPS CSAT vs. NPS: Differences, Formulas, Examples

Customer satisfaction is the holy grail of any SaaS business. But how do you truly measure it? Enter CSAT and NPS, two powerful metrics that can shed light on your customer experience.

Read more
customer success vs sales Customer Success vs. Sales: Differences and Similarities

Understanding the differences between customer success and sales in SaaS is crucial for navigating the intricacies of customer retention, satisfaction, and acquisition. Although both departments participate equally to ensure and maintain the business’ sustainability and growth, they work with different methodologies and goals. While customer success focuses on ensuring customers derive maximum value from the […]

Read more
customer onboarding email templates Steps to Creating a Customer Onboarding Email Template

How you begin your relationship with customers often dictates how long and successful their relationship with your company will be. Given that SaaS companies need to retain customers for a period of time in order to accrue enough subscription revenues to become profitable, delivering valuable onboarding experiences is essential.

Read more