Customer Health Scores
Build your own Health Scores in Akita with rolled-up and weighted components.
Features
Simple Setup
Configure Customer Health Scoring in minutes
Akita’s intuitive and powerful Scoring module allows you to specify the Components of the Health Score and fine-tune the weight of each component based on YOUR business.
Accounts and Contact Scoring
Create separate Health Scores for Accounts and Contacts
Akita’s flexible health scoring solution allows you to create different Health Scores for Accounts and Contacts. Identify your power users in your struggling accounts to help drive adoption.
Fully Customizable
Build fully-bespoke scoring logic to reflect your unique customer base
With Health Scoring—one size does NOT fit all. With Akita you can create a Health Score specific to your unique product or service.
Multiple Health Scores
Stop comparing apples with oranges
Do you sell multiple products or optional modules? Maybe you target customers in different industries? With Akita you can create multiple Health Scores targeting these unique segments.
Pin to Dashboards
Build Segments of Accounts with low (or high!) Health Scores
Put your Health Scores to work by creating targeted Segments based on Health Score. Use your Health Scores to identify at-risk customers and trigger Customer Success Playbooks that will put them back on track.
Instant Access
Always know the health of each customer
Once created, your Customer Health Scores are available in Accounts and Contact records, Customer Segments and Customer dashboards. In Akita, you’ll always know how each Customer is performing.
Get Started with Akita
Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings