Issue 326

Customer Success Roundup for the 2nd August 2019

Aug. 2nd, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Wiley‘s VP of Customer Success, Nicole Dingley advises on how best to change a customer’s dedicated contact in “Breaking up Is Hard to Do: Maintaining Customer Trust Amidst Turnover“.

Encharge‘s CEO Kalo Yankulov publishes a fantastic and exhaustive onboarding aid — “The Unrivaled Guide to Onboarding Emails“.

Diana De Jesus, Customer Support Lead at Hotjar, executes a deep dive into ‘Voice-of-Customer’ in “Customer Feedback Guide: How to Collect Feedback and Use It to Grow Your Business“.

Webprofit‘s co-founder Sujan Patel discusses onboarding strategies with Aaron Krall in “Saas Onboarding Best Practices with Aaron Krall“.

Customer Success consultant Brooke Goodbary looks at “What Customer Success Managers Can Learn from The Challenger Customer“.

The team from NPS vendor Retently list “8 Practical Customer Feedback Workflow Automation Ideas“.

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