Calculating customer health scores is a necessary (and transformative) step in building a strong Customer Success program for Software-as-a-Service (SaaS) companies. Below I review what health scoring in SaaS is all about and identify the variables you should consider when building your customer health scoring model.
Read moreCustomer Success Blog
August 2017
Customer Success Blog Archives...
- November 2023
- October 2023
- April 2023
- February 2023
- December 2022
- November 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022
- January 2022
- December 2021
- November 2021
- October 2021
- September 2021
- June 2021
- October 2019
- October 2018
- August 2018
- May 2018
- January 2018
- December 2017
- October 2017
- August 2017
- February 2017
- August 2016
- September 2015
- August 2015
- July 2015
- April 2015
- August 2014
- July 2014
- February 2014