Customer Success Blog

January 2018

5 Questions with Vipin Thomas of Freshworks

Sandra Pender
Jan. 19th, 2018

Freshworks is a SaaS company with a suite of business software products that includes Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller, Freshteam, and Freshmarketer. Leading their Customer Success team is Vipin Thomas, whose job is to increase retention, advocacy, and growth with existing customers.

We asked Vipin 5 questions about his role at Freshworks and this is what he had to say…

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