Customer Success Blog

December 2021

The New Akita

Clay Smith
Dec. 6th, 2021

Out with the old…

We launched Akita in 2018 with the goal of making effective Customer Success Management software that was affordable for small businesses.

By most measurements, it was a success. We had a rapidly growing customer base (and revenue) and our customers loved us. Despite this, we decided it wasn’t working. At least, not as well as it should be. A couple of reasons:

Read more