Customer support is a set of customer services that assists customers in using a product correctly, and cost efficiently. Customer support automation requires a knowledge base or database of information on related issues, and how these can be resolved, and are delivered by case management. A customer support automation solution often includes both self, and assisted support. Customer service is the provision by a business of advice, and assistance to customers preceding, throughout and following a purchase of goods or services. Good customer service addresses customers’ needs and wants, builds customer relationships, increases product sales, leads to customer satisfaction, and creates a positive customer experience.
Akita SaaS Business Application Directory offers a selection of software from the leaders in customer support. Akita integrates with your existing customer support software providing you with a dynamic timeline of customer interactions, intelligent customer alerts, and a prioritized list of at-risk customers. Akita helps your business reduce customer churn, and increase customer retention, and sales so you can keep your customers happy.
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