Customer Success Roundup for the 29th April 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

In Customer Success, data is everything. But integrating that customer data is no easy task. In the first in a series of blog posts, our own Clay Smith explains how his team built a platform that integrates with over 100 different SaaS products.

• SaaStr’s Jason Lemkin has some harsh words for CSMs in
  • “Why NRR is Probably The Wrong Core Metric for Your Customer Success Team“.
• The team at Qualaroo list and explain
  • “10 Customer Feedback Strategies for SaaS Growth in 2022“.
• Senior Analyst at ChartMogul, Sid Jain, delivers an in-depth review of churn in
  • “What is Churn? How Can It Be Negative? And What’s a Good Monthly Churn Rate?“.
• On the Nicereply blog, Dhruv Mehta shares
  • “The Complete Guide to Customer Experience Management in 2022“.
• CEO at Infinite Renewals, Jeff Kushmerek, talks Customer Success operations with the Head of Enablement at Limeade in
  • “Deep Dive on CSM Enablement with Alex Medeiros” [Podcast].

UPCOMING EVENTS

1. How CS Teams Can More Effectively Leverage Customer Feedback / 12th May @ 11 AM EST
   • Webinar with The Customer Success Collective and Pendo. Learn More
2. CSN Cafe Amsterdam / 16th May @ 7PM CEST
   • This cafe is designed for Customer Success professionals of all levels to meet, discuss challenges and share best practices. Learn More
3. CSN Cafe Cambridge / 18th May @ 5.30 BST
   • Designed for Customer Success professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
4. The Customer Conference — London / 15th & 16th June
   • Independent Customer Success event for tech and non-tech companies. Learn More