Customer Success Roundup for the 29th January 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• ChartMogul‘s Ilia Markov publishes
  • “The Last SaaS Churn Guide You’ll Ever Need to Read“.
• Over on the Baremetrics blog, Contentful‘s Product Manager David Noonan looks at
  • “Price Optimization in SaaS: Customer Retention“.
• The SuccessCOACHING team interviews Patrick Sanders of Docebo in
  • “How My Career in Teaching Helped Me Be Good at Customer Success” [Video].
• GrowSurf‘s Co-Founder Kevin Yun goes deep into
  • “How to Create Referral Emails That Encourage Your Subscribers to Share“.
• Customer Success Consultant Rick Adams offers his thoughts on
  • “How to Calculate the ROI of Customer Success” [Video].
• Anna Pozniak of NetHunt CRM explains
  • “How to Improve the Net Promoter Score of a SaaS Product“.