Issue 326

Customer Success Roundup for the 6th December 2019

Dec. 6th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Okta‘s Chief Customer Officer, Krista Anderson-Copperma looks at “How to Win and Keep Customers for the Long-Term: 5 Tips from a Chief Customer Officer“.

CX expert Colin Shaw discusses “The 7 Telltale Signs of a Company Not Committed to Customers” with Emery University‘s Ryan Hamilton [Podcast].

Thycotic‘s Director of Customer Success, Angie Hohensee asks (and answers) “Your Customer Success Department Learns from Your Customers, But Why Are They the Only Ones?“.

Shonak Patel, CX Director at Appcues, explains “How to Quantify Customer Happiness: 9 Examples of Effective CES, CSAT, and NPS Surveys“.

Machine Learning expert Cheer Hung gets technical in “Supervised Learning on Python — Predicting Customer Churn 1“.

Laduram Vishnoi, CEO at, outlines the “Top Customer Service and Retention Strategies to Grow Your Business“.

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