A help desk is a service that provides support, and information to users associated with an organization’s goods, or services. The main function of a help desk is to answer questions, resolve problems, and assist users with a company’s products. A help desk can assist company employees internally, or customers externally. There are numerous methods of implementing a help desk, for example, telephone, website, emails, instant messaging (IM), and online chat. Many help desks use tickets to open, and close correspondence with end users. A help desk could provide frequently asked questions (FAQs) online, and also include multiple levels for managing different user issues, from basic to more complex issues.
Akita SaaS Business Application Directory offers a selection of software from the leaders in help desk. Akita integrates with your existing help desk software providing you with a dynamic timeline of customer interactions, intelligent customer alerts, and a prioritized list of at-risk customers. Akita helps your business reduce customer churn, and increase customer retention, and sales so you can keep your customers happy.
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