As part of a series of short [15-minute] demo/webinars to address some of the key topics in Customer Success. We delivered a session entitled … A Practical Guide to Customer Health Scoring …
In less than 15 minutes, we reviewed:
- What is a Customer Health Score and do you need one?
- What Data should you include and are they associated risks?
- A demonstration of how to practically construct and apply a Customer Health Score.