Akita's Customer Success Newsletter

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Dickey Singh, CEO & Cofounder of Cast.app, discusses low-touch Customer Success strategies with Chris Hicken in
  • “Use High-Touch Strategies to Inform Your Digitally-Led Model” [Podcast].
• Yolanda Lao, CXO at Liquid, talks about
  • “Hiring Your Startup’s First Customer Success Lead“.
• Baremetrics Lea LeBlanc dives into (Customer Success relevant) Pirate Metrics in
  • “AARRR Metrics Framework: What Is It and How To Use It“.
• Growth Manager at Turkcell, Çağlar Laledemir, looks at
  • “Measuring Retention, Churn and Acquisition with Python“.
• SaaStr CEO, Jason Lemkin discusses the need to recruit into your CS function early in
  • “Customer Success Is A Single Digit Hire“.