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Customer Success Roundup for the 15th October 2021
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
- The CloudApp team outline — “9 Secrets to Maximizing Customer Success“.
- Barry Devon, Co-founder at Akita, looks at who the stakeholders should be when investing in a CS Platform in — “Buying Customer Success Software? Who Needs to Be Involved?“.
- On the Baremetrics blog, Clair Pacey details — “The Seven ‘’R’’s of Customer Retention“.
- Aaron Fulkerson, GM of Customer Success & Customer Service Products at ServiceNow, chats to Dave Duke on the Value Builders Podcast about — “Creating an Operating Model for Customer Centricity“.
- The Stunning team ask (and answer) — “What is a Good Churn Rate?“.
- Insided’s Jo Johansson shares the first in a series of scary stories in — “Customer Horror Stories: The Renewal Negotiation From Hell“.
UPCOMING EVENTS
- Basic Skills for Customer Success Managers / October 19th @ 11 AM ET
- Topic: Time Management. Learn More
- CSN Cafe SEA / October 20th @ 9 AM CEST
- This month we are going to discuss Culture & Leadership led by our very own Niki Clarke-Crossman – Director of Customer Success, APAC at Datadog. Learn More
- CSM Cafe Madrid / October 21st
- Encuentro digital Customer Success Madrid. Learn More
- Evolving Customer Success Into Value Xperience / October 26th @ 2 PM ET
- Hear about a new strategic framework. Learn More
- Tricks for Presenting Customer Success to Your Board / October 28th @ 6 PM CET
- All the tricks you need to get the board to see through the lens of the customer. Learn More
- Digital CSN Cafe Manchester / October 28th @ 9.30 AM CEST
- For Customer Success Professionals of all levels to meet, discuss challenges and share best practices. Learn More
- Chief Product Officer Summit / November 11th
- An event focusing on the challenges faced by those in product leadership roles. Learn More